Tata AIA Life Consumers Can Now Avail Telemedicine Services From Practo

Tata AIA Life Insurance has extended Online Medical Consultation (Teleconsultation) through Practo, India’s leading integrated healthcare company to new eligible* consumers of specified products.  As part of the alliance, Tata AIA consumers can avail of online medical consultations from verified doctors anywhere, anytime.

Tata AIA Life’s partnership with Practo, continues to be a powerful differentiator in strengthening the brand’s comprehensive Protection proposition. It goes far beyond the traditional insurance approach that is limited to efficient claim settlement. As part of the benefits, eligible consumer can avail 48 tele consultations per year for various medical conditions. This includes assistance for common ailments like cold, fever, injury thereby enabling them to seek immediate medical guidance from the safe and comfortable environment of their home.

With this initiative, Tata AIA Life Insurance is well placed to serve the key requirements of customers amid the pandemic. It is ensuring that its customers have access to relevant, timely and social distancing friendly support amid the growing incidences of lifestyle diseases such as cardiovascular diseases, diabetes, cancer, and thyroid. Early detection of the same, could prove to be beneficial as such illnesses pose dire consequences if not diagnosed or treated in time.

To avail timely diagnosis, eligible consumers can book Instant Video/Audio/Chat consultations with qualified specialist doctors across 22 specialties, including Cardiology, Orthopedic, Neurology and Diabetes & Endocrinology and even cases of suspected COVID infections. The service helps policyholders get their health concerns addressed and benefit from expert advice including any medical tests and medication required. These too are available to the customer on the platform itself.

Speaking on this tie-up, Venky Iyer, Chief Distribution Officer, Tata AIA Life Insurance, said, “Tata AIA Life’s alliance with Practo demonstrates our Customer-First approach and reinforces our commitment to be India’s pre-eminent Protection Provider. Protection entails going beyond comprehensive insurance solutions to provide for medical guidance and assistance to customers at all times and access from anywhere. With this objective, we are building an ecosystem with progressive and innovative organizations like Practo to help our consumers get access to timely expert advice, diagnosis, and support. This is in line with our promise to empower them to lead healthier, better, and happier lives. We are confident that that our eligible customers will find this teleconsultation facility extremely useful on a day-to-day basis.”

Siddhartha Nihalani, Product Head, Practo, added, “Instant access to specialty care from anywhere in the country is the future of healthcare in India. Our partnership with Tata AIA Life has been focused on always offering a comprehensive protection for its employees and partners by providing them with the access to 24*7 access to medical help. By now extending it to TATA AIA’s customers, we are moving closer to our vision of making quality healthcare accessible and affordable to a billion+ citizens.”

Earlier, Tata AIA Life has collaborated with Practo to offer digitally enabled healthcare benefits, medical assistance, and services to its employees and advisors. As part of this initiative, employees and advisors could access Instant Video/Audio/Chat consultations with qualified doctors across 22 specialties along with availing discounts on medicines and diagnostic services.

* Eligibility criteria to be defined by Tata AIA Life