Tata Consultancy Services (TCS) has been ranked among the top two providers in the HFS Top 10 for Retail and CPG Services. TCS ranked number one in scale of retail and CPG business, and breadth and depth of capabilities; and among the top three for voice of the customer, overall execution and OneOffice alignment.
According to HFS, the retail and consumer packaged goods sector is enabling much of the innovation and change occurring across all industries with its products and services while simultaneously pivoting businesses to ensure they remain relevant and competitive. It further said that retailers rely on their partner network to help tap new business models and create a connected ecosystem to unlock new sources of value.
“The future belongs to organizations that compete, co-create, and collaborate within and across industries, while being resilient, adaptable, and purposeful. TCS is helping clients build a unified business and technology architecture where every facet of their operations is composable and optimized, enabling profitable growth and resilient operations,” said Shankar Narayanan, Business Group Head, Retail Cluster, TCS. “Our leadership position in this assessment is a reflection of our vision, deep contextual knowledge, strategic investments in innovation and intellectual property, and ability to deliver holistic solutions that enable better futures for all.”
TCS helps retail and CPG companies solve their toughest business problems, pivot to new business models, and reimagine their entire value chain to be truly customer centric. It provides a comprehensive portfolio of IT, consulting and advisory services, industry-specific products and platforms, innovation-as-a-service, and cross industry solutions.
TCS Algo Retail™ is a framework that orchestrates data and algorithms across the value chain and reimagines processes with automation and intelligence, helping customers seamlessly transform into resilient, adaptable, and nimble algorithmic enterprises. The Algo Retail suite comprises of innovative AI-powered products and platforms that are powering the future of retail. These include the retail optimization suite, TCS Optumera™, unified commerce platform, TCS OmniStore™, and enterprise personalization solution, TCS Optunique™.
TCS’ CPG suite of next-gen platforms transform the end-to-end CPG value chain, from new product introduction to supply chain, revenue growth management, product improvement and consumer engagement. These include the revenue growth management platform, TCS RevenuePrime™, agency collaboration platform, TCS AgenSee, and integrated distributor management and collaboration platform, TCS iDMCP. TCS also offers TCS Envirozone™ for end-to-end carbon emission management, e-Harmonizer, an advanced sales and consumer insights solution, and TCS iTrakX™ for establishing end-to-end traceability.
“TCS was a top execution performer in our RCPG Top Ten, which is a testament to the firm’s breadth, depth and scale of its service in the Retail and CPG industries,” said Melissa O’Brien, Research Leader, RCPG, HFS. “TCS’ industry-focused solutions and tools are one of the driving forces behind this industry breadth. This services provider also has a strong alignment to HFS’ OneOffice vision for RCPG firms.”